Privacy Policy
African Converged Networks (Pty) Ltd
Last updated: 23 January 2026
African Converged Networks (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws.
1. Who We Are
Company Name: African Converged Networks
Website: www.ac-networks.co.za
Email: admin@ac-networks.co.za
Location: Kuilsriver, Cape Town, South Africa
2. Information We Collect
We may collect and process the following personal information:
2.1 Information You Provide Directly
Full name
Company name
Email address
Telephone number
Physical address
Billing and payment information
Any information submitted via contact forms, emails, WhatsApp, or support requests
2.2 Automatically Collected Information
IP address
Browser type and version
Device information
Website usage data (pages visited, time spent, referring URLs)
Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
Provide and manage our services (VoIP, connectivity, cybersecurity, hardware & support)
Respond to enquiries and support requests
Process orders, contracts, and payments
Communicate service updates, invoices, and important notices
Improve our website, services, and customer experience
Comply with legal, regulatory, and contractual obligations
Prevent fraud, misuse, or security threats
4. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:
Your consent
Performance of a contract
Compliance with a legal obligation
Legitimate business interests that do not override your rights
5. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information only when necessary with:
Service providers and technology partners (e.g. hosting, VoIP platforms, cybersecurity vendors)
Payment processors and financial institutions
Regulatory or law enforcement authorities (when legally required)
All third parties are required to protect your information and use it only for the intended purpose.
6. Data Security
We take reasonable technical and organisational measures to safeguard your personal information, including:
Secure servers and encrypted systems
Access controls and authentication
Regular security monitoring
Cybersecurity best practices aligned with our own services
Despite best efforts, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements
When no longer required, data is securely deleted or anonymised.
8. Your Rights
You have the right to:
Access your personal information
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent (where applicable)
Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, contact us at: admin@ac-networks.co.za
9. Cookies
Our website may use cookies to enhance user experience and analyse traffic.
You may disable cookies through your browser settings, but this may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
African Converged Networks
📧 admin@ac-networks.co.za
📞 +27 68 097 0286
🌍 www.ac-networks.co.za